Frequently ask questions are listed here, we collected these questions from customers and tried to explain them in an easy-to-understand way.

Frequently Ask Questions about online shopping

1. What payment methods do you accept?

We accept bank cards (credit or debit cards), and PayPal (Visa cards, Mastercards, and bank accounts). All these payment methods are user-friendly, secure, and efficient.

2. Is your site safe for credit card usage?

FotizoAce uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorized usage. You can also be assured that your confidential information will remain confidential.

3. Can I pay by money order, bank cheque, or direct deposit?

We do not accept money orders, cheques, or direct deposits, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged.

4. How do I get help?

Our customer support team is here to help you! If you need help, please reach out via live chat or email us at service@fotizoace.com. We will reply to you within 24 hours.

5. How long is your warranty period?

We offer a 50-day change-of-mind period. If the period has elapsed, please contact our customer support team. We will negotiate a solution that is acceptable to FotizoAce and you including any costs involved.

6. What is the procedure for returning my item?

Please refer to our Return Policy online. Please do not return the product directly to the original shipping address.

7. Why can’t I place the order when I enter my address?

Please be sure that the address you entered is correct and complete. If you still have a problem, please contact us at service@fotizoace.com.

How do I choose the right light for my vehicle?

Please enter the Year, make, and Model of your vehicle in the search box on the website, and find the right lights. If you can’t find it, we are glad to help you. Please contact us at service@fotizoace.com.

Will you sell my personal information?

Your privacy is important to us. Please read our Privacy Policy to learn about the information that FotizoAce collects from you and how FotizoAce uses that information.

How much is the sales tax?

We do not charge tax on the store. The specific consumption tax will be different depending on your country and region.

Can you deliver to my area?

We deliver to most areas in the US, UK, and European countries. But some remote areas we can’t ship to. Please read our Shipping Policy for more information.

How to track my order?

You will receive an email(the one you place the order for) including tracking information after the package is shipped. And you can also find it through your personal account on FotizoAce. Click to learn how to create a personal account.

I can’t find the answer here.

Please reach out via live chat or email us at service@fotizoace.com. We will reply to you within 24 hours.